Customer Ratings & Reviews

Customer Ratings & Reviews for Roger Stone Insurance Agency


 
9 Reviews

 
Hi Andrea,

I am really blessed to be referred to you. You are very efficient and wow this is completed in just few days.
Now I can go on with my business without worrying about how to get a Home owners insurance.
Your expertise and knowledge of the business is remarkable. You have educated me on the things I am not so familiar.

Van and I are talking about the earthquake insurance, so I will let you know in the next few weeks our decision.
...
If I have inquiries from neighbors about homeowners insurance, can I give your contact info?
Lets keep in touch . Happy Holidays to you and family especially your loving friend ):

Thanks again.
Marlon
Roger,
I was referred to Brendon Knight by David T. a few years ago for a General Liability quote.

Not only did Brendon write the GL policy, but he did a Course of Construction policy for us a few months later.  He also assisted me with a BS issue with State Fund last year.  We were cancelled after 25 'claim free' years for a late report and they refused to reinstate us.  Brendon wrote the new policy for us and even took a lashing from some idiot @ State Fund who chastised him for giving me Tom Rowe's email address.   I got that contact info. from someone @ State Fund - so Brendon was yelled at for no reason.

Brendon just wrote our Commercial Auto Policy as well.  Last week I received a letter from DMV saying they had no proof of our auto insurance. ???    I emailed Brendon about 3:50 p.m. to see if he was in the office & he had us bound by 4:30 p.m., which was quicker than AAA, who we'd been with for the last 4 yrs.

We had just renewed with AAA (Kemper) yet we received no bill from AAA nor any Notice of Cancellation . . . and we had no idea Larry's truck was not covered.  Brendon handled it in a flash & got us covered - in 40 minutes.  He will also write our Contractor's Surety Bond next month also.

He is professional and very knowledgeable.  He has been extremely patient with me, with the MILLIONS of questions I've asked about coverage.  Brendon has been an absolute gem & he has been wonderful to work with.  I trust that he has our best interests at heart.  Even though I told him the other day that he's not All State, we do feel we're in good hands.

Angela is also on top of everything, keeping an eye on renewal dates & Notices of Cancellation   *:-< sighsigh and keeps us in check.  She handled the COC extension a couple of times and has been very helpful.

Josie has our Cert's out quickly . . . sometimes in a matter of minutes.   I'm used to waiting days for Certs …  she's the bomb.

So, I thought you should know that your staff is doing an excellent job for us.  They've all been very quick to respond every time to everything … very reassuring for a client.   I like things done NOW & these 3 have totally exceeded my expectations.

I just wrote another policy with Patrick Madden - so I don't have the history with him yet … but he got the job done.

Please give your staff an 'atta boy' from us.  We look forward to a long lasting relationship with your firm.

Sincerely,
JoAnne Anderson, Larry Ogilvie Construction
 
"Josie... thank you for  always sending these [certificates] out promptly. You are the main reason I won't switch insurance companies. Please let your boss know how much we appreciate your attention to the details."
 
Donna Averna, Monrose Catering
 
It looks as though Mr. Stone has a new insurance customer, me.
Andrea  did a great job for my two cars & house!
 
Best Regards,
George Hawthorne, Yucca Valley, CA
 
"Josie handles all my business needs and Andrea does my personal needs.
All I can say is Roger has done an amazing job with crew!!!!
Recently rear ended and was payed three days later.
I'm always on the run and one call to Josie and off my certificate of insurance to marina

I give them 5 stars with a standing ovation
Customer attention and service has left me with an awwww
 
Thanks Roger
Customer for life
Robert Diaz, Anaheim, CA
 
I have to say, it is really convenient to put home insurance, auto insurance and business insurance under one agent. Patrick helped me again on my home insurance and got a very good rate for me. He responds very fast, usually within 24 hours.

My business insurance is expiring very soon, so I asked Patrick to find me an alternative policy so I can use one agent for everything. Surprisingly it costs about $200 lower than my previous carrier.

I will definitely recommend to my friends.
 
Isaac D., Irvine, CA
 
"Andrea came to my aid when I needed rental, home owner, and business insurance policies. Her prices were the best and her service was superb! If looking for insurance, or just want a quote on any of your current policies, call Andrea. I'm sure you will be happy you did."
 
Niel Larson
 

Andrea provided excellent customer service! She was very patient and explained to all the pros and cons of different insurance companies and also of the different coverage options offered.  I am a very careful shopper for insurance and appreciated her attention to detail. I never expected to say this about insurance shopping, but Andrea made it painless.

 

Ahmed
 

Roger
I just want to reach out and take a moment of your time to tell you how
pleased I am with the help that I have received from Jen R. She is a  truly
great employee to you and I have been very impressed with what she has done
for me and my family.......congrats on a great employee....
Rick

Richard (Rick) Sipkoi
Vice President
ReTrans, Los Angeles
 

 


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